PRIVACY POLICY

For the company Emilia Kacprzyk Kuźnia Kariery, ul.Wiolinowa 13, 80 – 298 Gdańsk.NIP 5921953482, REGON number:221235278 Valid from June 1, 2020.

The company Emilia Kacprzyk Kuźnia Kariery, the owner of the website www.couchenglish.pl, is committed to protecting the privacy of its users. In order to comply with the principles of legal, fair and transparent processing of your personal data when using our services, we accept this Privacy Policy. The Privacy Policy describes how we take care for your privacy rights specific to your personal data.

GLOSSARY OF TERMS USED IN THE PRIVACY POLICY CONTENT

Firma Emilia Kacprzyk Kuźnia Kariery, we, us, our – Emilia Kacprzyk Kuźnia Kariery, ul.Wiolinowa 13, 80 – 298 Gdańsk.NIP 5921953482, REGON number:221235278. Our customers – customers of the company Emilia Kacprzyk Kuźnia Kariery, for whom the company provides education, language learning services, classified as PKD 85.59.A. GDPR - Regulation (EU) 2016/679 on the protection of natural persons with regard to the processing of personal data and the free movement of such data, as well as repealing the Directive 95/46/EC (genera regulation on data protection). Customer – an adult natural person who has a valid contract with Emilia Kacprzyk Kuźnia Kariery. Prospective Customer – an adult natural person who is interested in the offer of the company Emilia Kacprzyk Kuźnia Kariery. You, your – a customer or a prospective customer, as applicable. Webiste, our website - www.couchenglish.pl

WHO IS THE CONTROLLER OF YOUR PERSONAL DATA AND HOW CAN YOU CONTACT US

The company Emilia Kacprzyk Kuźnia Kariery is the controller of your personal data you provided to us by completing forms contained on the website or the paper-based forms at the company's site. Should you have any questions regarding the processing of your personal data and your rights, please contact us via rodo@couchenglish.pl

WHAT PERSONAL DATA DO WE PROCESS, FOR WHAT PURPOSES, AND ON WHAT LEGAL BASIS

In order to provide you the information in a clear way, we have grouped this information with a reference to the purpose of processing your personal data.

REQUEST FOR PROPOSAL

The scope of data. For this purpose, we process the personal data you provided on the application form, that is, your email address, name, phone number, and other information you voluntarily provided to us in your inquiry. Legal basis. Preparation and performance of a contract (Article 6(1)(b) GDPR).

CONCLUSION OF A CONTRACT

Types of contracts: Contract for the provision of educational services either individually or collectively. The scope of data. For this purpose, we process the personal data you provided on the application form, that is, your email address, name, phone number, and other information you voluntarily provided to us in your inquiry. Legal basis. Preparation and performance of a contract (Article 6(1)(b) GDPR).

WEBSITE USAGE STATISTICS

The scope of data. For these purposes, we process personal data related to your activity on our website, such as the pages and subpages you visited and the amount of time you spent on each of them. Legal basis. Our legitimate interest (Article 6(1)(f) GDPR) is to facilitate using our website and improve our services.

HANDLING COMPLAINTS AND REQUESTS, ANSWERS TO QUESTIONS

The scope of data. For this purpose, we may process some of the personal data you provided on a form, as well as data related to the use of our services, that are a cause of a complaint or request, as well as the data contained in documents accompanying your complaint or request. Legal basis. Our legitimate interest (Article 6(1)(f) GDPR) is to improve service functionality and to build positive relationships with customers and prospective customers founded on reliability and loyalty.

YOUR SATISFACTION SURVEY

The scope of data. To do this, we process your personal data, including: email address and the date of sending the message, as well as your responses to the questions we provided in the surveys and the forms used for the customer satisfaction research. Legal basis. Our legitimate interest (Article 6(1)(f) GDPR) is to improve customization and quality of our services and to assess the satisfaction of customers and prospective customers.

MARKETING OUR SERVICES

Commercial information. Commercial information consists in advertising offers sent by email with data related to the services, including their scope and price. For this purpose, we process the personal data you provided when completing a form on the website and the information related to your inquiries. Legal basis. Our legitimate interest (Article 6(1)(f) GDPR) is to facilitate using our website and improve our services. Newsletter. Newsletters provide news from the company's life and information about promotional activities, valuable service content and blog posts, and they are sent by email containing offers, as well as their scope and price. For this purpose, we process the personal data you provided when completing the form on the website and the information related to your inquiries. Legal basis. Our legitimate interest (Article 6(1)(f) GDPR) is to facilitate using our website and improve our services.

WHO WE SHARE YOUR PERSONAL DATA WITH

We transmit your personal data to the following categories of recipients: The employees of the company Emilia Kacprzyk Kuźnia Kariery We share your data with our employees and colleagues to enable them to contact you for the purposes for which you have given your consent. We transmit your personal data to the service providers we use. The service providers to whom we provide your personal data, depending on contractual arrangements and circumstances, either are subject to our instructions on the purposes and means of processing such data (processors), or determine their own purposes and means of processing (administrators).You can find the list of suppliers that we use here: -Biuro Rachunkowe DwaPlusJeden, ul.Jaśkowa Dolina 6/3, 80-252 Gdańsk.KRS:0000337896 NIP:9571027161 REGON number:220878293 -SaldeoSmart – accounting system operated by BrainSHARE IT sp.z o.o.Office: ul.Conrada 51, 31-357 Kraków. The list shall be kept up to date. Data processors. We use suppliers who process your personal data only at our request. They provide us with cloud hosting, online marketing systems, web push notifications tools, mass email senders, website traffic analysis systems, and systems to evaluate marketing campaigns effectiveness. Government agencies. We make your personal data available when requested by authorized government agencies, in particular the organizational units of the National Public Prosecutor's Office, the Police, the President of the Personal Data Protection Office, the President of the Office of Competition and Consumer Protection and the President of the Office of Electronic Communications.

HOW LONG DO WE KEEP YOUR PERSONAL DATA

Details of how long we keep your personal data depend on the purpose: 1. proposals - for a period of 12 months 2. concluding contracts - for a period of up to 24 months from the date of application to the date of termination of a contract 3. marketing of our services and products - for 24 months 4. for the other purposes mentioned in clause3 of this policy - for a period of 12 months.

YOUR RIGHTS WITH REGARD TO THE PROCESSING OF YOUR PERSONAL DATA

We ensure the implementation of your rights, as below. You can exercise your rights by requesting torodo@couchenglish.pl. Right to withdraw consent. You have the right to withdraw any consent you have given at the time you submitted the form, as well as any data you have shared with us by sending an email. Withdrawal of consent is effective from the date of withdrawal. Withdrawal of consent shall not affect the processing legally performed before such withdrawal. Withdrawal of consent has no negative consequences for a customer. However, you may not be able to continue to use services that we may lawfully provide only with permission (e.g., to participate in further services or to receive commercial information). Legal basis: Article 7(3) GDPR. The right to object to the use of the data. You have the right to object to the processing of your personal data, including profiling, at any time, if we process your data based on our legitimate interest for marketing our services, keeping a record of your use of the website, and satisfaction surveying. If your objection is legitimate and there is no different legal basis for processing your personal data, we will delete your data for which you objected. Legal basis: Article 21 GDPR. Right to erasure("right to be forgotten"). You have the right to request for erasure of all or some of your personal data. You have the right to request for erasure of you personal data if: (a) you have withdrawn the specific consent to the extent that your personal data has been processed based on your consent; (b) your personal data are no longer necessary for the purposes for which they were collected or processed; (c) you have objected to the use of your data for marketing purposes; (d) you have objected to the use of your data for the purpose of maintaining the website's usage statistics and satisfaction surveys, and this objection has been found to be justified; (e) your personal data is processed in an unlawful manner. Despite the request to remove personal data in connection with objection or withdrawal of consent, we may retain certain personal data to the extent necessary for the purposes of establishing, investigating or defending claims. This includes, but is not limited to, personal data such as first name, last name, email address, and submission history that we retain for the purposes of dealing with complaints and claims. Legal basis: Article 17 GDPR. The right to restrict the processing of data You have the right to request a limitation on the processing of your personal data. You can request this, for example, in the following cases: (a) if you dispute the validity of your personal data, we will limit the use of your personal data for the time we need to verify its correctness, but no longer than for 7 days; (b) if processing your data is unlawful and you have requested to limit its use instead of erasing; (c) when your personal data is no longer necessary for the purposes for which we have collected or used it, but it is necessary for you to establish, investigate or defend your claims; (d) when you object to the use of your data, the restriction will take place for the time needed to consider whether, due to your particular situation, the protection of your interests, rights and freedoms outweighs our interests when processing your personal data. Legal basis: Article 18 GDPR. Right of access to data. You have the right to receive confirmation from us as to whether or not we process your personal data and when we do, you have the right to: (a) have access to your personal data; (b) obtain information on the purposes of the processing, the categories of personal data processed, the recipients or categories of recipients of such data, the planned storage period of your data or the criteria for determining that period, your rights under GDPR and the right to file a complaint with the supervisory authority, the source of such data, automated decision-making, including profiling, and the safeguards applied with regard to transferring such data outside the European Union; (c) obtain a copy of your personal data. Legal basis: Article 15 GDPR. Right to request correction of your personal data. You have the right to request correction and completion of your personal data you provided. You can do this by yourself in the Settings tab (Privacy).With regard to other personal data, you have the right to request us to correct this data (if incorrect) or to complete it (if incomplete). Legal basis: Article 16 GDPR. Right to transfer data. You are entitled to receive your personal data that you have provided to us, and then send it to another personal data administrator of your choice, such as another provider of similar services. You also have the right to have that personal data transmitted by us to another administrator, if technically possible. We will send your personal information as a PDF file. Legal basis: Article 20 GDPR. How long does it take for us to respond to your request? If you request to execute the aforementioned rights, we comply with this request or refuse to comply with it immediately, but no later than within 14 days of its receipt. However, this deadline may be extended due to the complexity of the request or the number of requests, for a maximum of one month, about which you will be informed. Reporting of complaints, inquiries and requests. You can report complaints, inquiries and requests to us regarding the processing of your personal data and the exercise of your rights. If you believe that your personal data protection rights or other rights granted to you under GDPR have been violated, you have the right to file a complaint with the President of the Personal Data Protection.

HOW DO WE KEEP YOUR PERSONAL DATA SAFE?

We are committed to ensuring the security of your personal data. We use state-of-the-art cloud solutions, antivirus software, firewalls, and password protection for our telecommunications terminal equipment.

CHANGES TO THE PRIVACY POLICY

We may change and supplement our Privacy Policy as appropriate. Any changes or supplements will be communicated to you by posting the relevant information on our website www.couchenglish.pl, and we will send you an email in the case of a very significant change.