TERMS AND CONDITIONS OF PROVISION OF ELECTRONIC SERVICES AND PRIVACY POLICY couchenglish.pl

§ 1. General provisions

1. The Service Provider provides services in accordance with the regulations of applicable and effective law regulations.
2. The website is available at www.couchenglish.pl.
3. The Service Provider can be contacted:
   1. post: Emilia Kacprzyk, Career Crafting, Leggykelly, Redhills, H14W977 
   2. e-mail: kontakt@couchenglish.pl,
   3. phone: +353830551877,
   4. via the contact form. 
4. The Service Provider makes these Terms and Conditions available on the website and may share them in the User Account or attach them to e-mails that contains declarations of acceptance of offers. Users may at any time: access the Regulations, record them, obtain, and reproduce them by printing or saving them on a data carrier.
5. The information provided on the website does not constitute an offer of the Service Provider within the meaning of art. 66 of the Polish Civil Code, but only an invitation to Users to submit offers to conclude a contract, in accordance with Art. 71 of the Civil Code.
6. To browse the website, it is necessary to have an ICT device with access to the Internet, a correctly configured web browser in the current or previous version: Microsoft Edge, Mozilla Firefox, Google Chrome, Safari or Opera, with JavaScript enabled, and also an active and correctly configured e-mail account.

§ 2. Account registration

1. The contract for the provision of the User Account Service is concluded for an indefinite period upon confirmation by User Account registration service provider.
2. The subject of the contract comprises running the User Account including providing the User Account panel, enabling, among others, managing User data and placing orders.
3. To create a User Account, one has to register voluntarily and free of charge. To complete registration filling out the registration form is required. The applicable form is available within Website.
4. The condition of the correct completion of the registration form is to complete all the mandatory and optional fields, using true, complete, and user-related data or information.
5. Before sending the registration form, User should declare that he/she has read it by ticking an appropriate field, confirming thar regulations and its provisions are accepted by User.

6. The registration form is sent to the Service Provider using available tools of the Website and through it. 
7. Using the User Account is possible after its been created and then by logging, using the correct login and password.
8. It is forbidden to share login data to third parties and setting up several User Accounts by one User. 
9. Termination of the contract for the provision of the User Account Service may be made without giving any specific reason at any time, using tools available within the account or by sending the User's statement to the Service Provider, e.g. by e- mail or letter. 
10. Termination issued by the Service Provider may be made without giving any specific reason and at any time, with a notice period of 14 days, and with the preservation of the rights acquired by the User before the termination of the contract.

§ 3. The basic functionalities of the service

1. The Service Provider enables browsing posting information via the Website. The end of using the Website takes place when the User closes the website. 
2. The Service Provider provides Users with the following basic functionalities of the Website:
   1. contact form 
   2. products browser
3. To use the functionality of the contact form, one needs to complete its mandatory fields, enter the required content, and send a message to the Service Provider. The Service Provider will respond immediately, using Website tools, by phone or electronically, by sending an e-mail. 
4. If you want to browse our products please enter the desired content in the Website's search button and confirm. The functionality allows one to search the Website resources using keywords. In addition this tool allows usage of the advanced searching option.

§ 4. Orders place via website

1. Orders for products can be placed via the Website 7 days a week, 24 hours a day, using the Basket function. 
2. After completing the list of products in the basket, the User selects order processing button.
3. To finalize the order User should proceed with the following steps according to the displayed notification.
4. While placing an order, the User is obliged to:
   1. Enter data marked as required. Lack of delivery of obligatory data results in disruption of the process 
   2. Choose the payment method and delivery method
5. Finalizing an order is preceded by receiving information about the total price including taxes and related costs along with particular delivery and payment costs. 
6. Order may be finalized by using the appropriate button in the basket and is tantamount to placing an offer of concluding a contract for the sale of products included in the order.
7. Before sending the form, User should declare that he/she has read the Regulations, by ticking the appropriate check box with the Regulations and accepts its provisions.
8. Acceptance of the User's offer by the Service Provider make subject to the change referred to in the point above and shall be deemed as a new offer that requires acceptance by the User in order to conclude a Sales Agreement.

9. Order acceptance by the Service Provider is proceeded by sending an e-mail immediately after order delivery. This message includes the terms of the Sales Agreement agreed by the parties, as well as the data entered by the User in the order form for the purpose of enabling errors detection. If such an error occurs, the User may notify the Service Provider of this fact by sending an e-mail with the correct data. 
10. Confirmation of acceptance of the order is tantamount to acceptance by the Service Provider of the offer to conclude a Sales Agreement submitted by the User.

§ 5. Sales

1. The Service Provider provides the Service of Sales of Digital Products at a distance, with remote delivery to Users.
2. Products available on the Website are presented each time among the current assortment on the Website. The specificity of each product, its composition and characteristics can be found in the descriptions on the Website.
3. The subject of the Sales Agreement includes Service Provider's obligation to transfer ownership of the Goods to the User and releasing them as well as obligation to collect products and pay specified price to the Service Provider.

4. The Service Provider reserves the right to conduct promotional campaigns, embracing particular reduction of the products or services price, for a specific period of time or when the stock of products subject to the promotion runs out. 
5. By concluding Sales Agreement, the Service Provider undertakes delivering products without defects.
6. The Sales Agreement is concluded with the confirmation by the Service Provider of the User's order.
7. The Sales Agreement is drawn up in English in accordance with these Policy.

§ 6. Delivery

1. Delivery of the purchase products is provided by:
   1. sending files to the e-mail address provided by the User 
   2. sending access data to the e-mail address provided by the User 
   3. making files available for download after logging into the User Account. Then, the condition for placing an order is to create a User Account,
   4. by making files available for download after logging into the User Account on an external VOD platform under the condition of creating a User Account. 
2. Detailed information on the costs and methods of delivery are published on the Website, and the User is informed about them during the ordering process.
3. The due date for delivery of the products amounts to 10 business days unless the description specifies shorter term.

4. In advance payment option, the date of shipment is counted from the time the payment is credited to the Service Provider's bank account. 
5. In each payment option, the delivery takes place not earlier than after the payment has been done.
6. The confirmation of products delivery to the Carrier may be done by sending an e-mail on the User's e-mail address.
7. The risk of accidental loss or damage to the Goods passes to the Consumer upon the delivery.

§ 7. Payments

1. The value of payment for the sales is determined on the basis of the price list of the products, the details of which can be found on the website of the Service Provider at the time of ordering the products. 
2. Prices provided on the website of the Service Provider next to the given product description are provided in gross amount, in Euro and include the value of due taxes, while they do not include the costs of delivery of the products and the chosen form of payment.
3. Costs of transaction and delivery of products shall be accepted and incurred by the User. 
4. The total price of the order, visible in the area of the Basket before placing the order and after choosing the method of delivery of the products and payment method, includes the price for the ordered products, together with any Emilia Kacprzyk Job crafting ID: IE9600890UA Leggykelly, Redhills H14W977 Co., Cavan Email: kontakt@couchenglish.pl applicable taxes and any related costs, in particular delivery and transaction costs.
5. The Service Provider allows the following methods of payment for the Sales Services provided
   
   1. by bank transfer to the Service Provider's bank account, 
   2. by electronic transfer to the Service Provider's bank account via an external payment operator,
   3. by payment card via an external payment operator. With possible forms of card payments: Visa, Visa Electron, Mastercard, MasterCard Electronic, Maestro.
   4. by BLIK via a third-party payment operator, if such form is acceptable by the financial system in the country from which the user is placing the order,
   5. by instalment through a third-party payment operator, in accordance with its terms of service, if such form is acceptable by the financial system in the country from which the user is placing the order.
   6. The Service Provider provides a method of payment through an external payment system Autopay, operated by Autopay Inc. with its seat in Sopot (81-718) at 6, Powstańców Warszawy Street, Poland, entered in the Register of Entrepreneurs of the National Court Register in Poland under KRS number: 0000320590, Company ID (NIP): 5851351185 and REGON: 191781561. 
   7. There is also possibility to make a purchase by a traditional bank transfer, made directly to the account of the Service Provider, to the account of Emilia Kacprzyk Career Crafting, Leggykelly, bank account – Permanent TSB Bank IE65IPBS99066832686149, BIC: IPBSIE2D 
   8. The user is obliged to make the payment:
      1. within 7 days - in case of choosing the payment method by traditional bank transfer, 
      2. at the time of placing the order - in the case of choosing the payment method handled by an external payment system.
   9. The Service Provider shall refund the payment immediately, no later than within 14 days from the date the cause arose, in the case of:
      1. withdrawal from the contract by the Consumer,
      2. the Service Provider recognises the claim covered by the complaint in whole or in part, on the basis of generally applicable legislation.
   10. The payment shall be refunded using the same method of payment that was used by the User in the original transaction, unless the User agrees to a different solution that does not involve any costs for him/her.
6. The Service Provider shall not be obliged to reimburse the additional costs incurred by the User for the delivery of the products if the User has chosen a delivery method other than the cheapest ordinary delivery method offered by the Service Provider.

§ 8. Registration for educational classes (courses & trainings)

1. The Service Provider enables the conclusion of the Agreement for the provision of Training Services via the website 7 days a week, 24 hours a day, within the scope of organized educational activities.
2. In order to initiate the procedure of concluding the Agreement for the provision of Training Services, the User should select the appropriate educational classes (courses/trainings) from the list posted on the Website.
3. Service Provider enables participation in the following educational classes:

1. Trainings that have the formula of practical workshops, taking 1 – 2 days, organized live - online or on site,
2. Online courses that have longer duration of minimum 1, maximum 9 months, with shorter duration of single meeting (minimum 60, maximum 90 minutes). The duration of course depends on a specific course, and is each time announced together with the offer available on the website.

4. Selection of educational classes from the list available on the Website results in opening a proper tab containing information related to educational activities and enabling filling in the registration form or purchasing the training or course. In order to submit an offer, the User should complete the required information included in form mandatory fields, and then use the submit the form via website. 
5. A declaration of will submitted in the manner specified in §8 point 3 constitutes an offer confirming the conclusion of the Agreement for the provision of Training Services indicated in the form.

6. The scope of the provision covered by the Training Service includes:
   1. participation in selected educational activities, 
   2. training presentation,
   3. training materials,
   4. certificate of participation in the training (provided that 80% of the time of classes is attended in case of courses, and 100% of attendance is confirmed in case of trainings),
   5. license for documentation delivered Service Provider, as part of educational activities.
7. Pursuant to art. 66¹ § 1 of the Polish Civil Code, the submitted offer binds the User if the Service Provider immediately confirms its receipt.

§ 9. Terms of educational classes execution

1. Classes are conducted in accordance with the programme, available on the website. Under certain circumstances, provided prior notification is delivered to Users, agenda can be redesigned, to meet better the needs of participants. 
2. Educational classes are conducted by the means of electronic documents, available for participants of courses and trainings.
3. In case of on-site classes, classes are conducted at the date and city specified in the order form. The detailed location of classes is communicated to participants upon conclusion of the Agreement, at least 7 days prior to commencement of the course or training.
4. In case of online classes, the classes are conducted on an external streaming platform provided by the Service Provider, on the date specified in the order form.
5. The Service Provider undertakes to perform the services under the Agreement with due care and diligence, in particular by performing the services only by persons with proven experience and competencies in the area of service provision.

§ 10. Educational classes materials & certification

1. The Service Provider undertakes to issue and deliver training materials, in accordance with the offer available on the website.
2. The certificate is a document confirming the participation in selected educational activities and is valid until the time indicated therein of not less than 2 years or until repeal or amendment of legal acts constituting the source material for the educational activities.

3. A participant's attendance at 80% of the allotted time period– in case of courses, is a prerequisite for the issue of a certificate of attendance. In case of training 100% of allotted time has to be confirmed, for the purpose of certificate confirmation and delivery. 
4. Issuance of the certificate may take place on the day of the class or after its completion, by post or electronically.
5. Issuance of other course materials shall take place on the day of the classes (trainings or courses).

§ 11. Payment regulations

1. The User agrees to pay the Service Provider the fee in the amount specified in the order form. 
2. The payment period amounts 3 working days from the date of submission of the application form, but may not be later than 5 working days before the date of educational classes commencement.

3. The title of the payment shall include the classes title and date of delivery of the classes and the names of the participants 
4. Payment terms for educational activities are agreed individually, with the options stated on the Service Provider website. Any other option of payment, not regulated in offer, can be only introduced, provided separate agreement was concluded between the Parties.  
5. Failure to make payment within the period specified above is tantamount to withdrawal from participation in the educational classes.

§ 12. Educational classes resignation & cancellation

1. In the event of resignation from educational classes – in the formula of course participation, notified no later than 3 working days after the date of commencement of classes, the Service Provider shall refund the entire price paid by the User. The Service Provider shall be entitled to charge the User for the value of the actual damage incurred due to the User's cancellation of participation in the classes. 
2. In the case of resignation notified within 3 working days or later after the date of commencement of the classes, in relation to:
   1. Users who are not Consumers, the obligation to pay 100% of the participation costs shall apply, 
   2. for Users who are Consumers or Entrepreneurs on consumer rights, the Service Provider is entitled to charge the User with the value of the actual damage incurred in connection with the User's resignation from the participation in the classes.
3. Resignation from participation in the training with entitlement to a full refund of the fee is possible provided that notification is made no later than 3 days before the start of the training.
4. Resignation from participation in the educational classes may only take place by sending an email to the Service Provider's email address. 
5. The Service Provider reserves the right to cancel a class up to 2 working days before the start date of the class, in the event that there is no sufficient number of participants.

§ 13. Other services

1. The Service Provider enables conclusion of Contract for the execution of dedicated video courses, ebooks, coursebooks together with other educational digital products, consultancy and coaching services. 
2. In order to submit an enquiry, the User should complete the information in the mandatory fields of the service enquiry form and then use the functionality of submitting the form on the website.
3. A declaration of intent submitted in the manner specified in §13 para. 2 constitutes an enquiry for the conclusion of an Agreement for the service execution, indicated in the form.

4. The Service Provider's offer for Training Services shall be prepared on the basis of the User's enquiry within 5 business days from the date of its receipt.
5. Failure to prepare an offer within the timeframe specified in §13.4 shall be deemed a rejection of the request for quotation by the Service Provider.
6. A prepared offer shall be sent by the Service Provider to the User's home address declared in the form, or e-mail address provided by User.
7. The offer contains the conditions for the execution of the service covered by the request for quotation. These include in particular:
   1. the order form together with the contract,
   2. information about the total price for the order including taxes, related costs,
   3. information on the possible date of service execution.
8. The offer is binding on the Service Provider within 7 days from the date it is delivered to the User. 
9. In order to conclude the Contract for the execution of services covered by the offer, the User should complete the information in the area of the order form received and then submit form online to address provided by Service Provider on website, or send a scan of the form to the e-mail address given in the Service Provider's Contact Details or send the the original form to the postal address provided in the Service Provider's Contact Details.
10. A declaration of intent issued in the manner specified in §13.9 constitutes an offer to conclude a Contract for the provision of educational services indicated in the form. 
11. Pursuant to art. 66¹ § 1 of the Polish Civil Code, the submitted offer binds the User if the Service Provider immediately confirms its receipt.
12. Payment terms for open training courses are agreed individually.

§ 14. Complaints management – discrepancies between service executed and conditions of sales contract

1. With regard to Sales Agreement, complaints may be made on account of non-compliance of the Service provided in comparison to the agreement, in accordance with the binding provisions of the law, in particular in accordance with the provisions of Article 43b, seq. of the Consumer Rights Act of 30 May 2014 
2. Claims may be issued by letter or e-mail to the postal or electronic address of the Service Provider. It may be submitted using the form, the template of which is attached to the Regulations, but this is not obligatory to fill in the attached form.
3. In the content of the submitted complaint, it is recommended to include:
   1. the Consumer's contact details, which will serve to respond to the complaint and conduct correspondence related to it,
   2. the Consumer's bank account number that will serve to reimburse the money, if the case arises,
   3. a description of the problem and the Consumer's identification data.
4. The Service Provider shall recognise complaints within 14 days from the date of notification.
5. The Service Provider shall inform the Consumer of the manner in which the received complaint has been resolved by e-mail or by ordinary letter, depending on the will of the Consumer or the method used by the Consumer to issue the complaint.
6. In the event of complaint relating to Goods which, once the complaint has been resolved, are subject to shipment to the Consumer, the Service Provider shall, at its own expense bear the delivery of Goods to the Consumer's address.
7. The reimbursement of funds in connection with the complaint will be made using the method of transfer to a bank account or by postal order, in accordance with the will of the Consumer.

§ 15. Complaints management – discrepancies between service executed and conditions of contract for other services

1. With regard to contract for the execution of services other than the sales services, complaints may be issued on the grounds of non-compliance of the service provided in comparison to the contract, in accordance with the binding provisions of law. 
2. Claims may be issued by letter or e-mail to the postal or electronic address of the Service Provider. It may be submitted using the form, the template of which is attached to the Regulations, but this is not obligatory to fill in the attached form.
3. In the content of the submitted complaint, it is recommended to include:
   1. the Consumer's contact details, which will serve to respond to the complaint and conduct correspondence related to it, 
   2. the Consumer's bank account number that will serve to reimburse the money, if the case arises,
   3. a description of the problem and the Consumer's identification data.
4. The Service Provider shall recognise complaints within 14 days from the date of notification.
5. The Service Provider shall inform the Consumer of the manner in which the received complaint has been resolved by e-mail or by ordinary letter, depending on the will of the Consumer or the method used by the Consumer to issue the complaint.
6. The reimbursement of funds in connection with the complaint will be made using the method of transfer to a bank account or by postal order, in accordance with the will of the Consumer.

§ 16. Extrajudicial complaint settlement and redress of grievances

1. The consumer is entitled to the possibility to use the following out-of-court ways of dealing with complaints and claims:
   1. submitting an application to resolve a dispute arising from a concluded sales agreement to a permanent amicable consumer court operating at the Trade Inspection, the address of which, in view of its jurisdiction, can be determined using the website of the Polish Office of Competition and Consumer Protection, maintained at the URL https://www.uokik.gov.pl/wazne_adresy.php#faq596, 
   2. submission of an application for mediation proceedings for amicable settlement of a dispute between a Consumer and a Service Provider to a provincial inspector of the Trade Inspection, whose address, in view of its jurisdiction, can be determined via the website of the Polish Office of Competition and Consumer Protection, maintained at the URL https://www.uokik.gov.pl/wazne_adresy.php#faq595, 
   3. use of the assistance of a district or municipal consumer ombudsman or a social organisation whose statutory tasks include consumer protection,
   4. filing a complaint via the EU online ODR platform, available at URL http://ec.europa.eu/consumers/odr/, in accordance with Regulation (EU) No 524/2013 of the European Parliament and of the Council of 21 May 2013 on online dispute resolution for consumer disputes and amending Regulation (EC) No 2006/2004 and Directive 2009/22/EC. 
2. Detailed information on the procedure for out-of-court ways of dealing with complaints and claims, as well as the rules of access to these procedures are available at the premises and on the websites of the entities listed in point 1.
3. The list of entities and institutions that carry out obligations related to out-of-court settlement of consumer disputes and detailed information on this subject can be found on the website of the Office of Competition and Consumer Protection, available at the URLwww.uokik.gov.pl.

§ 17. Withdrawal from contract

1. The User who is a Consumer or an Entrepreneur on the rights of a Consumer may, without providing any reason, withdraw from a contract, including the sales contract, within 14 days, subject to the standards indicated in the content of the instruction on withdrawal from the contract, which is an annex to the Terms and Conditions. 
2. The right to withdraw from a contract shall not apply to, inter alia, to a contract:
   1. for the provision of services, where the service in full with the express consent of the User has been performed, and the user prior to the performance, has been informed that once the service has been provided, they will lose the right to withdraw from the contract and acknowledged this fact, 
   2. the supply of digital content not supplied on a tangible medium for which the consumer is liable to pay the price, where the Service Provide has begun the performance with the express and prior consent of the User, who has been informed before the performance begins that, after the Service Provider has supplied the service, he will lose the right of withdrawal and has acknowledged it, and the Service Provide has provided the consumer with a document confirming the conclusion of the contract.
3. In other cases, one may withdraw from the contract by submitting a declaration of withdrawal to the Service Provider. The declaration may be submitted on the form, a specimen of which is attached to the Terms and Conditions.
4. Immediately, but no later than within 14 days from the date on which the User has withdrawn from the contract, the User is obliged to return the Goods to the Service Provider or to hand them over to a person authorised by the Service Provider. Delivering the goods back before the expiry of the deadline shall suffice to meet the deadline. This provision shall not apply if the Service Provider has offered to collect the Goods themselves.
5. The User shall be liable for any diminution in the value of the Goods resulting from their use beyond the necessary to ascertain the nature, characteristics and functioning of the Goods.
6. In the event of withdrawal from the contract, it shall be deemed not to have been concluded. If the User has made a declaration of withdrawal before the Service Provider has accepted his offer, the offer shall cease to be binding.

§ 18.Personal data and cookies processing

1. For information on the conditions for processing personal data, please refer to the Service's Privacy and Cookies Policy. 
2. For information on the cookies used, please refer to the Service's Privacy and Cookies Policy.

§ 19.Licence conditions

1. The Service Provider grants a royalty-free licence to Users using the site for their own personal use and to enable them to use the site, subject to these terms and conditions. 
2. The name of the site, the graphic design of the site, the structure of the Site, the Service, the source or compiled code of the site, the webpages used to operate the site and all documents developed by the Service Provider in connection with the provision of the site, including also related works, including the Terms and Conditions and other documents or messages sent in connection with the provision of services, constitute works within the meaning of copyright law. The Service Provider does not transfer to the User the economic copyright in the site or in any works forming part of the site, nor does Service Provider grant the right to authorise the disposal and use of the economic copyright in these works or in the Site, or to exercise any other subsidiary rights not reserved in the licence conditions.
3. The right to use the Service and the related works, applies in the following fields of exploitation: recording and reproduction in the memory of a telecommunications device at a place and time of one's own choosing, and access and display via a telecommunications device at a place and time of one's own choosing.
4. The user may not: lend, lease or resell the works or any part of them, as well as create derivative works based on them, make modifications to the works, remove any ownership or copyright notices that may appear in the area of the works, use the works for purposes that violate applicable common law or ethical and moral standards. 
5. The licence is unlimited in time, unlimited in territory and non-exclusive, and applies to the entire site and the related works. The Service Provider retains the exclusive right to decide to maintain the integrity of the Website. 
6. By publishing any content on the Site, in particular comments or opinions, the User grants the Service Provider a gratuitous, territorially unlimited and non-exclusive licence for their use in the following fields of exploitation: publication in the area of the site, saving and reproducing in the memory of a telecommunication device at a place and time chosen by the User, access and display by means of a telecommunication device at a place and time chosen by the User, retaining the right to grant a sub-licence referred to in the points above in order to enable Users to use the Site.

7. The User acknowledges that it is prohibited to provide to or through the Service, content:
   1. unlawful, 
   2. which may mislead other Users,
   3. violating the personal rights of Users, Service Provider or third parties,
   4. commonly regarded as offensive, vulgar or infringing 
8. The Service Provider is entitled to remove or moderate content that violates the provisions of the Terms of the policy.

§ 20. Validity and amendment of the Rules of Procedure

1. These Regulations shall come into force within 3 days from the date of their publication on the Website. 
2. Amendments to these Terms and Conditions may occur due to changes in the provisions of law relating to the subject of the provision of Services, as well as due to technical or organisational changes concerning the services provided by the Service Provider.
3. Amendments to these Terms and Conditions shall be made by publication of their new content on the Website.
4. Amendments to these Terms and Conditions do not apply to Sales Agreements concluded before the date of their amendment.
5. Information on amendments to these Terms and Conditions shall be published on the Site within 3 days before the date of commencement of the new version.
6. The Service Provider shall send information on amendments to the Terms and Conditions electronically if the parties are bound by an agreement concluded for an indefinite period of time.

§ 21. Final provisions

1. The meaning of capitalized terms shall be explained in the section describing the definitions used in the Terms and Conditions. 
2. The Service Provider shall not be liable for:
   1. interruptions in the proper functioning of the Website and improper provision of the Services caused by force majeure, in relation to Users who are not Consumers,
   2. interruptions in the proper functioning of the Site and improper provision of Services to Users who are not Consumers, caused by technical operations or reasons attributable to entities through which the Service Provider provides Services,
   3. benefits lost by Users who are not Consumers

1. In the event that it is not possible to resolve a dispute between the Service Provider and a User who is not a Consumer or a Consumer who does not reside in the territory of the Republic of Poland amicably in the circumstances of allowing such a possibility by the provisions of its national law, the court competent for the seat of the Service Provider shall be established.
2. In relation to Users who are not Consumers or to Consumers who do not reside in the territory of the Republic of Poland, in the event that the provisions of their national law allow for such a possibility, the law of the Republic of Poland shall apply as the applicable law for the performance of the contract concluded with the Service Provider and for the settlement of related disputes.
3. The provisions of the Terms and Conditions are not intended to exclude or limit the rights of the User who is a Consumer under the provisions of the universally applicable local law. The Consumer may not waive them.

6. In relation to agreements concluded with the Service Provider, in the event of any inconsistency between the provisions of the Terms and Conditions and provisions of universally applicable law in the Consumer's country, the provisions of universally applicable law in the Consumer's country shall apply. 
7. In the event that the provisions of the Terms and Conditions prove to be invalid or ineffective, this circumstance shall not affect the validity and effectiveness of the remaining provisions of the Terms and Conditions. The invalid or ineffective provisions shall be replaced by a provision that corresponds to what the parties agreed or would have agreed if they had included such a provision in the Terms and Conditions.

§ 22. Definitions used in contract

1. A User Account is a panel enabling the User's orders management through the Website, subject to registration and login.
2. Consumer is a User who is a natural person and who concludes an agreement for a purpose not directly related to their economic or professional activity.
3. Shopping Cart is the functionality of the Website which allows the User to complete orders of Goods.
4. Entrepreneur on the rights of a consumer is a User who is an entrepreneur, placing an order for Goods related to their business activity but not of a professional nature, in accordance with the applicable legal provisions arising in particular from the subject matter of their business activity on the basis of the provisions on the Central Register and Information on Business Activity, in accordance with the applicable legal provisions.
5. The Carrier is the entity providing the Goods Delivery services in cooperation with the Service Provider.
6. Terms and Conditions are these contractual conditions, the subject of which is the provision of Services electronically by the Service Provider to Users through the Site.
7. Service is the website, operated by the Service Provider through the website available on the Internet at URL: couchenglish.pl. Sale is the Service of sale of the Goods, provided by the Service Provider to the User, the object of which is the Service Provider's obligation to transfer the ownership of the Goods to the User and to deliver the Goods. The User is obliged to collect the Goods and pay the Service Provider the specified price.
8. Goods are the items presented and dedicated to sale, placed on the Website by the Service Provider.
9. Service is the service provided by the Service Provider to the User, on the basis of a contract concluded between the parties through the Site. The conclusion of the contract takes place within the framework of an organised distance contracting system, without the simultaneous physical presence of the parties.
10. The Service Provider is Emilia Kacprzyk, running her business under the name Emilia Kacprzyk Career Crafting , with registered office in Ireland, Leggykelly, Redhills, H14W977 Co. Cavan, registered under the company ID: IE9600890UA , being the service provider, administrator and owner of the Website. The Service Provider can be contacted at the following telephone number: +353830551877 and e-mail address: kontakt@couchenglish.p
11. The User is a natural person, a legal person or an organisational unit without legal personality, to which generally applicable laws grant legal capacity, who concludes a contract with the Service Provider for the provision of Services.

INFORMATION ON EXECUTING THE RIGHT OF WITHDRAWAL

INSTRUCTIONS ON WITHDRAWAL

The provisions contained in this instruction concerning the right of withdrawal by Consumers shall apply to a natural person who concludes a contract directly related to their business activity, when the content of that contract states that it does not have a professional character for that person, resulting in particular from the subject of their business activity.

One is entitled to withdraw from a contract concluded on our Website within 14 days without providing any reason, subject to the cases indicated in the section "exclusion of the right of withdrawal". The withdrawal period expires after 14 days from:

1. for a contract which execution is related to goods delivery, where the Service Provider is being obliged to transfer the ownership thereof - from taking possession of the goods by the consumer or a third party other than the carrier designated by the consumer and in the case of a contract which:

1. consists of multiple goods which are delivered separately, in lots or in parts, from the taking possession of the last good, lot or part thereof,
2. is managed by the regular delivery of goods during a defined period of time, from taking possession of the first good;
3. when one acquires possession of the goods or when a third party other than the carrier and indicated by one, acquires possession of the goods - in the case of a contract which grants an obligation to transfer the ownership of the goods (e.g. a contract of sale, a contract of delivery or a contract for work which is a movable item),
4. conclusion of the contract - in the case of contracts for the provision of services.

To meet the withdrawal deadline, it is sufficient for you to send notification concerning the execution of your right of withdrawal before the withdrawal period has expired.

To execute your right of withdrawal, you must inform us: Emilia Kacprzyk Career Crafting , with registered office in Ireland, Leggykelly, Redhills, H14W977 Co. Cavan, registered under the company ID: IE9600890UA, e-mail: kontakt@couchenglish.pl, of your decision to withdraw from this contract by an unequivocal statement (for example, a letter sent by post or e-mail).

When withdrawing from the contract, you may use the template of withdrawal form, but it is not obligatory.

The model withdrawal form is included in the terms and conditions for the provision of electronic services on the Website.

CONSEQUENCES OF WITHDRAWAL

If you withdraw from this contract, we shall reimburse all payments received, including the costs of delivery of the goods (with the exception of the additional costs resulting from your choice of a type of delivery other than the least expensive type of normal delivery offered by us), without delay and in any event not later than 14 days from the day on which we are informed of your decision to execute your right of withdrawal from this contract.

We will refund the payment using the same means of payment as you used in the original transaction, unless you have expressly agreed otherwise; in any event, you will not incur any charges related to this refund. We may withhold reimbursement until we have received the item or until you provide us with proof of return, whichever event occurs first.

If you have received the item related to the contract, please send back or hand the item to us at the address Emilia Kacprzyk Career Crafting , with registered office in Ireland, Leggykelly, Redhills, H14W977 Co. Cavan, registered under the company ID: IE9600890UA, immediately and in any case no later than 14 days from the day on which you informed us of your withdrawal from this contract. The deadline is met if you send the item back before the expiry of the 14-day period.

You shall only be liable for any diminution in the value of the item resulting from your use of the item other than what is necessary to establish the nature, characteristics and functioning of the item.

EXCLUSION OF RIGHT OF WITHDRAWAL

The consumer shall have no right of withdrawal from an off-premises or distance contract in respect of contracts:

1. for the provision of services where the Service Provider has performed the service in full with the express consent of the consumer who, prior to the performance of the service has been informed that he will lose the right of withdrawal after performance and has acknowledged it,
2. for the supply of digital content not supplied on a tangible medium for which the consumer has to pay the price, where the Service Provider has begun the performance with the express and prior consent of the consumer, who has been informed by the Service Provider prior to the beginning of the performance that, after the Service Provider 's performance, he will lose his right of withdrawal and has acknowledged it, and the Service Provider has provided the consumer with a document confirming the conclusion of the contract.